frequently asked questions
We want you to love your TBD jewelry and accept returns for store credit up to six months after your purchase. Custom and personalized pieces are made-to-order and cannot be returned.
Rings over $100 include one free resizing within one finger size of the original. Please contact us at email@example.com for more information.
When will I receive my order?
We strive to get your TBD pieces to you as soon as possible without compromising on quality. Most pieces are made to order so you can expect to receive order with 2 to 3 weeks. If you need your item by a specific date, please contact us at firstname.lastname@example.org to find out the item's current availability.
At the moment, we ship only in the United States. Most orders are shipped via USPS First Class Mail, and take 2 to 7 business days. You can choose to upgrade shipping to overnight or 3 day mail at checkout. In the case of all purchases and returns, shipping costs are the responsibility of the buyer. Most items are made to order so if you need an item by a certain date, please contact us to find out the item’s current availability. In addition, paying for 3-Day shipping does not guarantee that you will receive your item 3 days after placing the order, it is a guarantee that your item will be delivered 3 days after it has shipped
What's my ring size?
The most reliable way to learn your size is to go to your local jewelry store and get your finger sized by a professional. If that isn't an option, there are some handy tools available on the internet:
An order may be canceled for a full refund within 24 hours of placing the order. If the order has already shipped within that time period, the merchandise may be returned for a refund of the original purchase price minus all shipping costs.
Please be sure of your purchase before placing any order, however if you must cancel, please notify us as soon as possible by email email@example.com or by phone 917-653-9331.
Please note that the cancellation policy does not apply to custom orders.